Ken Paxton
Consumer Protection

"Comerica Identity Check" is a Scam

The latest "phishing" spam appears to be from Comerica Bank, but Comerica Bank officials confirm that the warning does not originate from their company.

The email says, "We recently reviewed your account, and we suspect an unauthorized ATM and/or PIN-based point of sale transaction on your account."

The consumer is then urged to visit a website and enter username and password for online banking. The spammer would then be able to log into the consumer's account.

We cannot say it often enough: do not respond to an unsolicited email asking you to divulge sensitive personal or financial information. Banks do not call or email customers asking for this information. Delete the email or hang up.

ABOUT CONSUMER ALERTS - The Office of the Attorney General accepts consumer complaints about businesses. When a pattern of complaints warrants intervention, the Attorney General can file a civil lawsuit under consumer protection statutes, sometimes with the result that a company is required to pay restitution to consumers -- see our Major Lawsuits page. However, when a consumer is swindled by a con artist, filing a complaint cannot help. Civil litigation can sometimes put a very unscrupulous business out of action, but often cannot produce restitution.

Individual con artists generally fall under the jurisdiction of a criminal prosecutor -- in Texas, this is the district or county attorney. But even when they are charged and convicted, these individuals usually have spent the money as fast as they have stolen it. A person who is the victim of fraud should report the incident to the police or sheriff. But by far the best thing is for consumers to be aware of fraud, so they are not swindled in the first place. For this reason, the Office of the Attorney General posts these Consumer Alerts about possible scams and schemes that come to our attention through citizen contacts to our office or other sources.