Ken Paxton
Consumer Protection

Beware Of Unsolicited Calls Claiming To Be From Orange Savings Bank

Texans should be aware that telephone calls purporting to originate from the Orange Savings Bank may actually be from identity thieves attempting to steal from bank customers.

Bank customers in the 409 area code have reported receiving automated telephone calls informing them that their account or credit card with Orange Savings Bank has been compromised. The Vidor and Orange-based bank’s customers are asked to call a number and provide their account information. Orange Savings Bank customers should not call the number. The individuals responsible for the call are attempting to obtain customers’ personal identifying information and bank account numbers.

To be clear, Texans must not respond to an unsolicited e-mail or telephone calls seeking sensitive personal or financial information. Legitimate banks do not call or e-mail customers seeking this information. Texans should delete the e-mail or hang up the phone.

Orange Savings Bank customers who receive these unsolicited calls should report them to Phonebusters at (888) 495-8501, or the U.S. Secret Service Houston Field Office at (713) 868-2299.

ABOUT CONSUMER ALERTS - The Office of the Attorney General accepts consumer complaints about businesses. When a pattern of complaints warrants intervention, the Attorney General can file a civil lawsuit under consumer protection statutes, sometimes with the result that a company is required to pay restitution to consumers -- see our Major Lawsuits page. However, when a consumer is swindled by a con artist, filing a complaint cannot help. Civil litigation can sometimes put a very unscrupulous business out of action, but often cannot produce restitution.

Individual con artists generally fall under the jurisdiction of a criminal prosecutor -- in Texas, this is the district or county attorney. But even when they are charged and convicted, these individuals usually have spent the money as fast as they have stolen it. A person who is the victim of fraud should report the incident to the police or sheriff. But by far the best thing is for consumers to be aware of fraud, so they are not swindled in the first place. For this reason, the Office of the Attorney General posts these Consumer Alerts about possible scams and schemes that come to our attention through citizen contacts to our office or other sources.