Ken Paxton
Consumer Protection

Beware Of Unsolicited Calls, E-Mails Claiming To Be From American National Bank In Mount Pleasant

Texans should be aware that telephone calls purporting to originate from the American National Bank of Mount Pleasant may actually be from identity thieves attempting to steal from bank customers.

Bank customers have reported receiving text messages, spam e-mails and phone calls. The messages request bank customers’ account information and debit card information. The Mount Pleasant-based bank’s customers are asked to provide their account information. American National Bank customers should not call the number or communicate with any third party about their account information. The individuals responsible for the calls and e-mails are attempting to obtain customers’ personal identifying information.

To be clear, Texans must not respond to an unsolicited e-mail or telephone calls seeking sensitive personal or financial information. Legitimate banks do not call or e-mail customers seeking this information. Texans should delete the e-mail or hang up the phone.

American National Bank customers who receive these unsolicited calls should report them to Phonebusters at (888) 495-8501, or the U.S. Secret Service Houston Field Office at (713) 868-2299.

ABOUT CONSUMER ALERTS - The Office of the Attorney General accepts consumer complaints about businesses. When a pattern of complaints warrants intervention, the Attorney General can file a civil lawsuit under consumer protection statutes, sometimes with the result that a company is required to pay restitution to consumers -- see our Major Lawsuits page. However, when a consumer is swindled by a con artist, filing a complaint cannot help. Civil litigation can sometimes put a very unscrupulous business out of action, but often cannot produce restitution.

Individual con artists generally fall under the jurisdiction of a criminal prosecutor -- in Texas, this is the district or county attorney. But even when they are charged and convicted, these individuals usually have spent the money as fast as they have stolen it. A person who is the victim of fraud should report the incident to the police or sheriff. But by far the best thing is for consumers to be aware of fraud, so they are not swindled in the first place. For this reason, the Office of the Attorney General posts these Consumer Alerts about possible scams and schemes that come to our attention through citizen contacts to our office or other sources.