Ombudsman Complaint Process
The Ombudsman contact information below is provided to assist in filing formal, written complaints about the services provided by the Child Support Division.
What is a complaint?
A complaint is an expression of dissatisfaction regarding:
- the standard of service provided by the agency or
- staff behavior
which affects an individual customer or group of customers. [Agency Policy]
The following types of inquiries are not considered complaints and will be handled as general inquiries:
- requests for child support services (i.e., establishment, modification, enforcement, etc.)
- case status inquiries
- requests for information, including financial information
- requests for action
- expressions of dissatisfaction with non-OAG employees
You may download and print a complaint form (English) or complaint form (Spanish), fill it out and mail it to the address below.
You can also access the complaint form online through Child Support Interactive with your confidential Customer Identification Number (CIN)