AUSTIN - Texas Attorney General John Cornyn today kicked off National Consumer Protection Week with the announcement that consumers may now file consumer complaints online. The Attorney General's office has updated the Consumer Protection page on the web site to expedite the complaint process for consumers.
"I am confident that the Attorney General's web site, and in particular, the Consumer Protection page is one of the best in the nation. We have recently made many changes to make it easier for consumers to get the information they need. Consumers can now file a complaint online, read brochures about consumer issues and email my office with questions. I am very proud of the work of my staff in updating this web site," said Attorney General Cornyn.
To file an online consumer complaint, consumers should access the Attorney General's web site at www.oag.state.tx.us and then go to the Consumer Protection page.
Since taking office, the Attorney General has improved the consumer protection page of the web site in including:
When a consumer discovers that a product or service does not measure up to promises or expectations, they have a legal right to expect that the problem will be resolved or that their money will be returned. The web site provides advice on how to contact the business to resolve the complaint, how to file a complaint with the Attorney General's office, and how the Attorney General's office will work to resolve the complaint.
Sixteen new brochures have been created and posted to the Internet covering such issues as "Buying a Used Car," "Home Improvement" and "Telemarketing Fraud."
The list includes a number of links including The Office of Consumer Credit Commissioner which regulates certain consumer credit lenders and practices in Texas, Phone Busters which provides tips on avoiding telemarketing scams, and Texas Lemon Law Information which is provided by the Texas Department of Transportation.
In addition, through the Deceptive Trade Practices Act (DTPA) and referrals from state agencies, the Consumer Protection Division takes action and files lawsuits to protect consumers from unscrupulous businesses which break the law and take advantage of consumers. The text of the DTPA is also available on the Attorney General's website.
The Consumer Protection Division has recently compiled the 1999 Top 10 Consumer Complaints. These are the types of businesses that have generated the largest number of consumer complaints in 1999. This list, in order, includes:
1. Telephone communication services
2. Debt collection
3. Direct mail advertising services
4. Used motor vehicle dealers
5. Credit card companies
6. Automotive repair shops
7. Mortgage companies
8. Finance and personal credit companies
9. New motor vehicle dealers
10. Landlord/tenant disputes
In addition, the Attorney General's office is continually speaking before organizations and schools, staffing display booths at community events and providing brochures and other written material to consumers. This week, consumer protection outreach staff will travel to North Texas to provide display racks of consumer protection information in County Courthouses.
Consumers with questions may contact the Consumer Protection Division of the Attorney General's office through the toll free number at 1-800-621-0508 or email at firstname.lastname@example.org.
- 30 -