Thursday, August 31, 2000
CORNYN ANNOUNCES WORKING GROUP TO INVESTIGATE FIRESTONE TIRE RECALL
AUSTIN - Texas Attorney General John Cornyn today announced the formation of a
working group within the Attorney General's office to investigate and address safety and
consumer concerns related to the Firestone tire recall. This group will focus efforts already
underway at the Attorney General's office to ensure that Firestone is legally complying with
the recall and that no price gouging is taking place.
"We are continuing to hear concerns about both the experiences of those who own tires
subject to the recall and those who are worried about tires that have not been recalled. My
goal is to make sure consumers are fairly treated in compliance with the law," said Attorney
The working group will review reports of:
- delays in obtaining replacement tires.
- delays or costs associated with inspections to determine if tires are
subject to the recall.
- charging of fees or other add-ons by shops that replace recalled tires.
- bait-and-switch tactics or deceptive sales practices intended to take
advantage of those who are seeking to replace recalled tires.
- fulfillment of promises to replace Firestone tires with other brands, and
whether the $100 per tire promised is sufficient.
- whether other tires, not subject to the recall, are experiencing failures
caused by manufacturing or design problems.
At this point, to address consumers' concerns, the Attorney General's Consumer Protection
Division is taking the following steps:
- Issuing a Consumer Alert which is posted on the Attorney General's web site at www.oag.state.tx.us and
distributed to state consumer protection offices and Better Business Bureaus.
- Sending letters to Ford and Firestone to make them aware of the working group.
- Monitoring recall efforts by conducting undercover requests for replacement tires.
- Soliciting consumer comments and complaints. Consumers may call the Attorney
General's office at (800) 252-8011 or file a consumer complaint online at
- Participating with a multi-state working group of Attorneys General to anticipate other
concerns or issues regarding the recall.
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Click here: for Firestone Tires Frequently Asked Questions page.
Contact Mark Heckmann, Heather Browne, or Tom Kelley at (512) 463-2050
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