Office of the Attorney General News Release Archive

Friday, December 29, 2000


Magazine recognizes innovative Child Support Interactive website

AUSTIN - Texas Attorney General John Cornyn announced that the Child Support Division of the Office of the Attorney General (OAG) has been named an "Honors Program Laureate" by Computerworld magazine for development of the innovative Child Support Interactive website located on the main Attorney General website ( The award will be presented at Computerworld's Annual Medal Presentation Ceremony in San Francisco on April 8, 2001.

Commenting on the award, Attorney General Cornyn said, "the website has been part of our effort to improve the performance of the Child Support Division. In two years, we have increased collections by 36% to over $1 billion and improved the phone call answer rate from 14% to 95%."

Custodial parents can access payment and case status information on a secure section of the site by inputting the customer identification number (CIN) assigned to each custodial parent when a case is opened and their personal identification number (PIN) which is the last four digits of the parent's Social Security number. Non-custodial parents can access payment information on the site by inputting their CIN and PIN. Applications for services can be made through the internet as well.

The Child Support Interactive web page was placed in the child support section of the main agency website in July, 1999. Approximately 80,000 parents use the interactive site each month. If a parent forgets or loses their CIN, they can retrieve their CIN over the telephone Voice Information Response System (800-252-8014) or the internet.

For more information, please visit Attorney General Cornyn's website at

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Contact Mark Heckmann, Heather Browne, Tom Kelley or Matt Winslow at (512) 463-2050
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