Office of the Attorney General News Release Archive
Thursday, October 25, 2001
ATTORNEY GENERAL JOHN CORNYN'S OFFICE RECEIVES CHILD SUPPORT "OUTSTANDING PROGRAM" AWARD
AG's Child Support Division Recognized for Outstanding Achievements
AUSTIN - Texas Attorney General John Cornyn announced today that the Child Support Division of the Office of the Attorney General (OAG) received the "Outstanding Program" award from the Western Interstate Child Support Enforcement Council (WICSEC) for exemplifying the best in child support enforcement. The Texas program was recognized for achievements in the areas of child support enforcement, collections, and customer and community service. The award was announced in San Antonio at the 18th Annual Training Conference of WICSEC, an organization representing child support programs in the western United States.
Commenting on the award, Attorney General Cornyn said, "I inherited a child support program that three years ago was dysfunctional and suffering from years of neglect. Through the efforts of dedicated employees of the Child Support Division - who devoted their time, energy and resources to repair a broken system - child support in Texas is healthy and getting even stronger. I am happy to report that thousands of Texas children are receiving the financial and emotional support they need and deserve."
Since taking office in January 1999, Attorney General Cornyn's office has improved child support collections statewide by 63 percent, resulting in a record-breaking $1.2 billion in child support collections last year. Customer service has also improved dramatically. Today, 96 percent of child support inquiry phone calls are answered in less than 30 seconds. Child support outreach staff works with community groups to promote responsible parenting. Last year, nearly 3,800 noncustodial parents were referred to local workforce development boards for employment services.
The OAG's Child Support Division competed with state and regional child support enforcement agencies from the western United States for the outstanding program award.
In addition, OAG employees Myra Sines and Guy Hawkins received "Outstanding Individual Achievement" awards for their contributions to child support enforcement. Ms. Sines is a unit manager for a child support field office in San Antonio. Mr. Hawkins is a child support officer in Austin.
WICSEC is a non-profit association of public and private child support enforcement agencies and professionals.
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