Thursday, August 6, 2009
Customers were told they needed to pay various deposits and port charges or taxes to redeem the free trips and airline tickets; and would need to participate in lengthy surveys in order to obtain free gasoline. Customers who paid various fees and taxes for the free trips often found that the travel restrictions were so onerous that the trips were virtually impossible to schedule.
Customers who paid between $1,900 and $7,000 for Infiniti Vacations’ memberships were promised travel values for pennies on the dollar and at the lowest prices for travel. However, Infiniti’s Vacation Travel Club members soon discovered that their options for booking travel were limited. Additionally, customers discovered that they could have successfully booked the same trips using various Internet travel services for approximately the same prices. The defendants’ promises of significant discounts promised on cruises, air travel, hotels and condominiums proved no better than competing travel companies’ deals.
The Attorney General seeks up to $20,000 per violation of the Texas Deceptive Trade Practices Act, as well as restitution for financially harmed customers. The Attorney General also contends the defendants violated the Contest and Gift Giveaway Act by failing to live up to advertised promises of free trips, airline tickets and gasoline.