Ken Paxton

Thursday, August 1, 2013

Attorney General Greg Abbott Names McAllen Child Support Employee Assistant Attorney General of the Year

MCALLEN Texas Attorney General Greg Abbott recognized Norma Ortiz, an assistant attorney general in the Child Support Division’s McAllen office, for her commitment to Texas children. Ortiz was named Assistant Attorney General of the Year for the Child Support Division’s McAllen region, which covers 13 counties. Deputy Attorney General for Child Support Alicia Key presented the award to Ortiz on Wednesday at the Statewide Assistant Attorneys General Conference in Fort Worth.

Thanks to Norma Ortiz’s hard work and dedication, thousands of young Texans have the child support they need to grow healthy and strong, Attorney General Abbott said. Norma is an outstanding lawyer and a tremendous asset to the Child Support Division. We are grateful to Norma for her commitment to Texas children.

AAG of the Year Award Recipient

Norma Ortiz

Deputy Attorney General Key selected one assistant attorney general from each of the state’s nine child support regions, along with an assistant attorney general from the main office in Austin. Honorees are chosen based on recommendations from their peers and supervisors, with a particular focus on employees who are willing to go beyond their normal duties to serve Texas children. Each recipient demonstrates a desire to serve Texas families, help their colleagues and enhance the Attorney General’s Child Support Division.

Ortiz, who joined the Office of the Attorney General in 2006, became the McAllen office’s managing attorney in 2009. As managing attorney, Ortiz represents the State of Texas in legal actions to establish paternity between children of unmarried parents and their biological fathers. She also works to establish, enforce and modify court orders that require parents to provide child support and medical support.

Ortiz, a graduate of St. Mary’s University School of Law, was chosen to be the region’s Assistant Attorney General of the Year because of her exceptional ability to review and evaluate office and legal processes. In addition, she has formed a solid working relationship with the associate judges, district clerks, court house staff and other external organizations. Ortiz’s colleagues praised her enthusiasm for assisting staff and members of the regional management team without expecting recognition.

There is no doubt that Ms. Ortiz is focused on consistently achieving goals and delivering exceptional customer service, said Regional Administrator Oni Arambula. She values each staff member and strongly believes in sharing information and proactively listening to her co-managers and assistant attorneys general.

The Attorney General’s Child Support Division offers an array of services to help families, including locating absent parents; establishing paternity for children born to unmarried parents; establishing, enforcing, and modifying child and medical support orders; and collecting and distributing child support payments.

For more information about the Office of the Attorney General and the child support services it offers, call (800) 252-8014 or visit the agency’s website at