The Texas Medical Records Privacy Act requires the Texas Attorney General to maintain this webpage with information for consumers regarding their privacy rights regarding protected health information including information about how to file a complaint with the state agencies which regulate providers who are subject to the Act.
Texas Board of Chiropractic Examiners
Complaints regarding:
- Chiropractors
- Chiropractic Radiological Technologists
Complaints must be in writing using the Board’s complaint form and may be submitted by email, fax, or postal delivery. Request the complaint form by calling, emailing, or writing, or download it from the TBCE website.
- Website: https://www.tbce.state.tx.us/
- E-mail: [email protected]
- Phone: 1 (800) 821-3205
- Fax: (512) 305-6705
- Mail:
Texas Board of Chiropractic Examiners
Compliance and Investigations Division
1801 Congress Avenue, Suite 10.500
Austin, TX 78701
Texas State Board of Dental Examiners (TSBDE)
Complaints regarding:
- Dentists
- Dental Hygienists
- Dental Assistants
- Dental Laboratories
Complaints must be in writing using the Board’s complaint form and may be submitted by email, fax, or postal delivery. The complaint form may be obtained by requesting it over the phone, via email or letter, or by downloading from the TSBDE website. The TSBDE does not accept anonymous complaints.
- Website: https://tsbde.texas.gov/
- Phone: 1 (800) 821-3205 or (512) 463-6400
- Fax: (512) 692-2517
- E-mail: [email protected]
- Mail:
Texas State Board of Dental Examiners
ATTN: Investigations Division
1801 Congress Ave., Suite 8.600
Austin, Texas 78701
Texas Department of Family and Protective Services (DFPS)
Complaints regarding:
- Residential Treatment Centers
- Residential Care Providers
- Child Placing Agencies
Complaints must be in writing and may be submitted online, by e-mail, fax, or mail. Obtain the complaint form by requesting it over the phone, via email or letter, or by downloading from the DFPS website.
- Website: https://www.dfps.texas.gov/Contact_Us/Questions_and_Complaints/complaints.asp
- Phone: 1 (800) 720-7777
- E-Mail to the Office of Consumer Affairs: [email protected]
- Fax: (512) 339-5892
- Mail:
Office of Consumer Affairs – DFPS
P O Box 149030; Mail Code: Y946
Austin, TX 78714-9030
Texas Department of Insurance (TDI)
Complaints regarding:
- Plans that have “TDI” or “DOI” on the ID cards
- Medicare supplements
- Long-term care insurance and disability plans
- Short-term insurance and other limited benefit plans
Complaints must be in writing using TDI’s form and may be filed online or submitted by email, fax, personal delivery, or mail. Consumers who need assistance in filling out their form or who need to request a form may call: 1 (800) 252-3439. Consumers may also call this number for assistance in determining which agency regulates their plan.
- Online Complaint Portal: https://www.tdi.texas.gov/consumer/get-help-with-aninsurance-complaint.html
- Email: [email protected]
- Phone: (800) 252-3439
- Fax: (512) 490-1007
- Mail:
Consumer Protection and Services, MC: CO-CPS,
Texas Department of Insurance
PO Box 12030
Austin, TX 78711-2030 - In person:
Consumer Protection Texas Department of Insurance
1601 Congress Avenue
Austin, TX 78701
Texas Department of Licensing and Regulation (TDLR)
Complaints regarding:
- Audiologists / Speech-Language Pathologists
- Athletic Trainers
- Behavior Analysts
- Dietitians
- Dyslexia Therapists
- Fitters and Dispensers of Hearing Instruments
- Laser Hair Removal Facilities
- Laser Hair Removal Certified Technicians
- Massage Schools
- Massage Therapy
- Midwives
- Orthotic/Prosthetic Facilities
- Orthotists and/or Prosthetists
- Podiatrists
Complaints must be in writing using TDLR’s form and may be filed online or submitted by fax or mail. The form is at the online complaint portal. Anyone requiring assistance with filing a complaint online may contact a TDLR customer service representative by phone at 1 (800) 8039202.
- Complaint Portal: https://www.tdlr.texas.gov/complaints/default_Licensed.aspx
- Website: https://www.tdlr.texas.gov/
- Phone: (512) 463-6599 or 1 (800) 803-9202
- Fax: (512) 539-5698 or (512) 463-9468
- Email: [email protected]
- Mail:
Texas Department of Licensing and Regulation
Enforcement Division
P.O. Box 12157
Austin, Texas 78711
Texas Medical Board (TMB)
Complaints regarding:
- Physicians
- Physician Assistants
- Acupuncturists
- Surgical Assistants
- Pain Management Clinics
- Medical Physicists
- Medical Radiologic Technologists
- Perfusionists
- Respiratory Care Practitioners
Complaints must be in writing and may be submitted electronically and by fax or mail. The form may be obtained by requesting over the phone or downloading and printing from TMB’s website. The TMB cannot accept complaints submitted anonymously.
- Website: https://www.tmb.state.tx.us/page/complaints
- Online Complaint Form: https://public3.tmb.state.tx.us/TMB_SSO_Complaint/default.aspx
- Phone: 1 (800) 201-9353 or (512) 305-7100
- Fax: (512) 463-9416 or 1 (888) 790-0621
- Mail:
Texas Medical Board Investigations Department
P.O. Box 2018
Austin, TX 78768-2018
Texas Board of Nursing (TBON)
Complaints regarding:
- Advanced Nurse Practitioners
- Registered Nurses
- Licensed Vocational Nurses
Complaints may be in writing and use of the Board’s complaint form is preferred. The complaint may be submitted by fax or mail. Obtain the form by requesting over the phone or downloading and printing from TBON’s website. Those unable to complete a complaint in writing may call (512) 305-7431 for further assistance. When a verbal complaint is made, the BON will document a person’s responses and complete a complaint intake form.
- Website: https://www.bon.texas.gov/
- Phone: 1 (800) 821-3205 or (512) 305-7431
- Email: [email protected]
- Fax: (512) 305-6870
- Mail:
Texas Board of Nursing
Attn: Enforcement Division
1801 Congress Avenue, Suite 10-200
Austin, Texas 78701
Texas Optometry Board
Complaints regarding:
- Optometrists
- Therapeutic Optometrists
Complaints may be filed either in writing or in person at the Board Office. The Board suggests using an official complaint form. The complaint may be submitted by email or mail. Obtain the form by downloading and printing from the website or request it by phone or email.
- Website: https://tob.texas.gov/filing-complaint/
- Complaint Form: https://tob.texas.gov/files/PDFdocs/Complaint.pdf (PDF)
- Phone: (512) 305-8500
- E-mail: [email protected]
- Mail:
Texas Optometry Board
1801 Congress Ave, Suite 9.300
Austin, Texas 78701
Texas State Board of Pharmacy (TSBP)
Complaints regarding:
- Pharmacists
- Pharmacies
- Pharmacy Technicians
- Pharmacist Interns
Complaints must be in writing and the Board provides a complaint form. The complaint may be submitted electronically at the Board’s website or mailed. Obtain the form by downloading and printing from the website or request it by phone. The TSBP does not accept complaints submitted anonymously.
- Website: https://www.pharmacy.texas.gov/consumer/complaint.asp
- Phone: 1 (800) 821-3205 (option 1) or in Austin (512) 305-8070 (local), (512) 305-8000
- Mail:
Texas State Board of Pharmacy
George H.W. Bush Building
1801 Congress Avenue Suite 13.100
Austin, Texas 78701
Executive Council of Physical Therapy and Occupational Therapy Examiners
Complaints regarding:
- Physical Therapists
- Physical Therapy Assistants
- Occupational Therapists
- Occupational Therapy Assistants
Complaints must be in writing on a form provided by the Council. The complaint may be submitted electronically or via mail. Obtain the form by downloading and printing from the website or request it by phone.
- Website: https://ptot.texas.gov/file-a-complaint/
- Phone: 1 (800) 821-3205 or (512) 305-6900
- Mail:
Executive Council of PT & OT Examiners
1801 Congress Ave Ste 10.900
Austin, TX 78701
Texas Behavioral Health Executive Council
The Texas Behavioral Health Executive Council consists of the Texas State Board of Examiners of Marriage and Family Therapists, Texas State Board of Examiners of Professional Counselors, Texas State Board of Examiners of Psychologists, and the Texas State Board of Social Worker Examiners.
Complaints regarding:
- Psychologists (e.g., LP, LPA, or LSSP)
- Professional Counselors (e.g., LPC or LPCA)
- Marriage and Family Therapists (e.g., LMFT OR LMFTA)
- Social Workers (e.g., LCSW, LMSW, or LBSW)
Complaints must be in writing and on the Board’s approved complaint form. The complaint may be submitted by mail or email. Obtain the form by downloading and printing from the website or by requesting by phone or in writing.
- Website: https://www.bhec.texas.gov/discipline-and-complaints/index.html
- Email: [email protected]
- Phone: (512) 305-7709 or 1 (800) 821-3205
- Mail:
Texas Behavioral Health Executive Council
Attn: Enforcement Division
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Texas Health and Human Services (HHS)
HHS is comprised of the Health and Human Services Commission (HHSC); and the Department of State Health Services (DSHS).
The HHS complaint process varies depending on the type of provider or facility which may be the subject of your complaint.
HHSC – COMPLAINTS REGARDING LICENSED PROVIDERS
- Complaints regarding Abortion Centers
- Ambulatory Surgical Centers
- Assisted living facilities
- Birthing Centers
- Clinical Laboratories
- Community Mental Health Centers
- Comprehensive Outpatient Rehabilitation Facilities
- Crisis Stabilization Units
- Day activity and health services
- End Stage Renal Disease Facilities
- General, Special, and Psychiatric Hospitals
- Home health
- Intermediate care facilities (also called public and private group homes)
- Hospice
- Narcotic/Opioid Treatment Facilities
- Nursing homes
- Outpatient Physical Therapy or Speech Pathology Service Facilities
- Personal assistance services
- Portable X-Ray Services
- Rural Health Clinics
- State supported living centers
- Special Care Facilities
- Substance Abuse (chemical dependency) Treatment Facilities
- Freestanding Emergency Medical Care Facilities*
HHSC has introduced a new portal under the Texas Unified Licensure Information Portal
(TULIP) for complaints against any provider that is licensed or certified by Texas Health and Human Services that has broken the rules. Complaints may be submitted though the online system, by mail, fax, or telephone. If the complaint is regarding an abortion facility, the complaint must be in writing and may not be submitted anonymously.
- Website: https://www.hhs.texas.gov/services/your-rights/complaint-incident-intake/howdo-i-make-a-complaint-about-hhs-service-provider
- TULIP Online Complaint System: https://txhhs.force.com/complaint
*Note: complaints regarding freestanding emergency medical care facilities cannot be submitted through TULIP. Please submit complaint via phone, mail, or fax. - Complaint via phone against nursing homes, assisted living facilities, intermediate care facilities, state supported living centers, home health, hospice, personal assistance agencies, prescribed pediatric extended care centers and day activity and health services, call toll-free 1 (800) 458-9858
- Complaint via phone against ambulatory surgical centers, birthing centers, community mental health centers, comprehensive outpatient rehabilitation facilities, end stage renal disease facilities, freestanding emergency medical care facilities, general hospitals, special and psychiatric hospitals, crisis stabilization units, laboratories (CLIA), outpatient physical therapy or speech pathology service facilities, portable x-ray services, rural health clinics and special care facilities, call toll-free 1 (800) 458-9858, Option 5
- Complaint via phone against substance abuse (chemical dependency) treatment facilities or narcotic/opioid treatment facilities, call toll-free 1 (800) 458-9858, Option 6
- Fax for Long-term Care: 1 (877) 438-5827 or (512) 438-2724
- Fax for Health Care Regulation: 1 (833) 709-5735 or (512) 206-3985
- Mail:
Texas Health and Human Services
Complaint and Incident Intake
Mail Code E249
P.O. Box 149030
Austin, TX 78714-903
HHSC – COMPLAINTS REGARDING THE MEDICAL ADVISORY BOARD
Texas law permits the Texas Department of Public Safety (DPS) to request an opinion or recommendation from the Medical Advisory Board as to the ability of an applicant or license holder to operate a motor vehicle safely or to exercise sound judgment with respect to the proper use and storage of a handgun. For questions regarding Medical Advisory Board forms, contact:
- Website: https://www.dshs.texas.gov/medical-advisory-board
- Email: [email protected]
- Phone: (512) 834-6738 / (512) 834-6739
- Fax to: (512) 206-3778
- Mail:
Texas Department of State Health Services
Medical Advisory Board (MC 1876)
P.O. Box 149347
Austin, Texas 78714-9347
DSHS – COMPLAINTS REGARDING EMERGENCY MEDICAL SERVICES
- Emergency Medical Services (EMS) personnel
- EMS providers
- EMS first responder organizations
- EMS education programs
- EMS course coordinators
- EMS instructors
Complaints are filed by completing a DSHS complaint form and submitting via email, fax, or by mail. The complaint form may be obtained by requesting it over the phone or downloading from the agency website.
- Website: https://www.dshs.texas.gov/dshs-ems-trauma-systems/enforcement-actions#2
- Phone: (512) 834-6765 to request a complaint form
- Email: [email protected]
- Fax: (512) 821-4510
- Mail:
Mail Code-1876
Texas Department of State Health Services
Attn: EMS Complaints
PO Box 149347
Austin, TX 78714-9347
DSHS – COMPLAINTS REGARDING YOUTH CAMPS
Complaints regarding Youth Camps may be emailed to: [email protected]
DSHS – COMPLAINTS REGARDING BODY PIERCING & TATTOO STUDIOS
Complaints may be submitted by email or mail.
- Website: https://www.dshs.texas.gov/tattoo-body-piercing-studios/how-to-file-acomplaint-tattoo-body-piercing-studios
- Email: [email protected]
- Mail:
Tattoo and Body Piercing Program
Environmental Operations Branch MC 2835
Texas Department of State Health Services
P.O. Box 149347
Austin, TX 78714-9347
HHS – OFFICE OF THE OMBUDSMAN
The Office of the Ombudsman helps people when the normal complaint process cannot or does not satisfactorily resolve the issue. Learn about the HHS ombudsman’s office at: https://hhs.texas.gov/about-hhs/your-rights/office-ombudsman
- Phone: 1 (877) 787-8999
- Online question or complaint form: https://hhsportal.hhs.state.tx.us/heartwebextr/hhscOmd
- Fax: 1 (888) 780-8099
- Mail:
HHS Office of the Ombudsman
P.O. Box 13247
Austin, TX 78711-3247