Most consumer complaints are most quickly and effectively resolved through a direct approach to the business itself. When that fails, you can file a complaint with this agency, the FTC and the BBB. But other sources of assistance are available.
If your complaint falls within one of the consumer topics listed at the left of this page, you will find links to other agencies and sources of information that may help you. You could also try some of the strategies listed below.
Many businesses and professions in Texas are regulated by specialized state agencies. Generally, any profession for which a license is required has a corresponding agency with authority to review complaints and revoke a person's license.
Regulatory agencies generally will also disclose information about substantiated complaints and disciplinary actions against licensed professionals.
The Better Business Bureau offers mediation services. In some cases, the bureau provides arbitration services.Some businesses pledge to arbitrate all consumer complaints filed with the BBB that are not resolved by mediation.
In arbitration, a neutral party hears both sides of a complaint and makes a decision that will be binding on the parties, depending on the terms of the arbitration agreement. Usually, both sides formally agree to submit the dispute to an arbitrator.
In mediation, a neutral party tries to get both sides to agree on a resolution of the complaint. Mediation can begin without any formal agreement between the parties.
Many cities have private mediation or alternative dispute resolution centers, They are usually non-profit and charge either no fee or a small fee.
If you cannot resolve your complaint, or it involves a large amount of money, you may want to hire a lawyer. There are several options.
The University of Houston Center for Consumer Law
Texas Consumer Complaint Center
SMU Dedman School of Law
Clinic Main Number
There are even more public and private sources that may be able to help with your complaint:
If your complaint is about a government agency rather than a business, check to see if the agency has an ombudsman program. Texas state agencies are required to post a Compact with Texans on their websites, and these documents must include information about how to file a complaint with that agency.
If you are unable to get satisfaction in a complaint against a government agency, contact the elected officials with authority over that agency. If it is a federal agency, contact your U.S. Representative or Senator. For a state agency, contact your state representative and senator. For a local agency, contact the city or county officials.