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Consumer Protection/Scams

Attor­ney Gen­er­al Pax­ton Tours North Texas Tor­na­do Damage

“Last week’s storms brought destruction on North Texas communities, devastating families who have lost homes and loved ones,” Attorney General Paxton said. “Today, I met people who are determined to rebuild their lives and their community, serving as a reminder of the enduring strength of the Texas spirit and our ongoing tradition of neighbor helping neighbor.”

December 30, 2015

Texas Attor­ney Gen­er­al’s Office Announces For­mer RadioShack Will Begin Process of Com­pen­sat­ing Con­sumers for Gift Cards

“This implementation confirms that the voice of the consumer is being heard, and we are pleased RadioShack is honoring its commitment to customers holding millions in unredeemed gift cards," said Attorney General Paxton. "In any bankruptcy proceeding, it's vital that the interests of consumers are represented and considered, and it's appropriate that former RadioShack customers have this opportunity to file and eventually redeem their claims."

December 02, 2015 | Press Release

Texas Attor­ney Gen­er­al’s Office Vis­its Beau­mont to Bring Aware­ness to Scams Tar­get­ing Seniors

As part of a statewide effort by the Texas Attorney General’s Office (OAG) to fight fraud and scams affecting senior Texans, today Assistant Attorney General Rick Berlin participated as the main speaker at the Southeast Senior Texans Celebration and Consumer Expo organized by the Better Business Bureau (BBB).

October 22, 2015

Attor­ney Gen­er­al Pax­ton Takes Legal Action to Stop For­mer Immi­gra­tion Attor­ney and Asso­ciates’ Unlaw­ful and Decep­tive Practices

Texas Attorney General Ken Paxton announced today that a lawsuit has been filed against Paul A. Esquivel, Paul A. Esquivel, PLLC, Paul Esquivel, PC, JCP Law Firm and Associates, PLLC, JCP Law Office, PC, its owner Olvia Martinez, and attorney Juan Carlos Penaflor for engaging in misleading and deceptive acts by routinely making misrepresentations and failing to make disclosures to consumers seeking immigration services. The State’s petition, filed in Bexar County District Court on September 21, 2015, charges Defendants with violations of the Texas Deceptive Trade and Practices Act (DTPA) and the Texas Business Organizations Code.

September 29, 2015

Attor­ney Gen­er­al Pax­ton Announces Inves­ti­ga­tion of Volkswagen

Attorney General Ken Paxton today announced Texas is on the executive committee of the multi-state investigation of German car manufacturer Volkswagen. The State will investigate if Volkswagen violated Texas consumer laws by deceiving car buyers when selling “clean diesel” cars, that were allegedly programmed to manipulate the data produced during emissions standards testing.

September 24, 2015

Attor­ney Gen­er­al Pax­ton and Har­ris Coun­ty File Suit to Stop Sale of Dan­ger­ous Syn­thet­ic Drugs at Hous­ton Con­ve­nience Store

“The recent rise of hospitalizations and deaths due to this dangerous drug is both alarming and tragic,” said Texas Attorney General Ken Paxton “We must bring more awareness to this issue to ensure these products are kept out of the hands of our youth. All Texans need to understand the deadly consequences associated with this substance. Businesses that unlawfully sell and market this drug as a ”˜safe alternative to marijuana’ are putting the health of our communities at risk just to make an extra buck, and it must be put to a stop. Fortunately, a new law that took effect this month expands the Attorney General’s Office authority to bring civil action against any retail business selling this drug, and my office will continue to work with local authorities to investigate and stop these offenders.”

September 18, 2015

Set­tle­ment with RadioShack Approved by Bank­rupt­cy Judge

“This settlement has given consumers a voice in RadioShack’s bankruptcy process, and we are pleased the retail giant is honoring its commitment to customers holding millions in unredeemed gift cards,” Attorney General Paxton said. "We hope this agreement will serve as a model for future settlements in other retail bankruptcy cases."

September 10, 2015 | Press Release

Attor­ney Gen­er­al Pax­ton: For­mer RadioShack Cus­tomers Deserve to be Treat­ed Fairly

“While the company knew it would be filing for bankruptcy in the coming weeks, RadioShack continued to sell gift cards to its customers, falsely representing that they would never expire. Consumers deserve better, and we will fight to ensure that they are treated honestly and fairly by former RadioShack in this process.”

July 30, 2015

Attor­ney Gen­er­al Pax­ton Announces $6 Mil­lion Set­tle­ment with Cred­it Report­ing Agencies

Texas Attorney General Ken Paxton today announced a major settlement with three national credit reporting agencies Equifax Information Services LLC, Experian Information Solutions Inc., and TransUnion LLC that will increase the accuracy of consumer credit reports. The settlement, approved today by a Travis County District Court, was part of a 31 state effort in which the credit reporting agencies also agreed to pay the participating states $6 million and make a number of changes to their business practices to benefit consumers.

May 28, 2015

Beware of Scams: Tips to Avoid Fraud in After­math of Disaster

Texas Attorney General Ken Paxton warned Texans of the risk of fraud and common scams in the wake of severe weather, tornadoes and flooding that began on May 4, 2015, and has continued at least through Memorial Day weekend, impacting communities across the state.

May 27, 2015