We're here to help keep you safe. The Address Confidentiality Program helps survivors of family violence, sexual assault, human trafficking, and stalking keep their addresses private from public records. 

Are you eligible?

You can apply if you are a victim of:

  • Family violence
  • Sexual assault
  • Human trafficking
  • Stalking
  • Child abduction

You'll need to either:

  • Have a protective order or temporary injunction in place, OR
  • Have documentation of the crime

How it works

We provide you with a substitute P.O. box address you can use instead of your actual address. Your mail gets sent to us first, and we forward it to your real address. This may result in a three to four day delay of receiving your mail. This helps keep your location private while letting you:

  • Receive mail safely
  • Enroll children in school
  • Get a driver's license
  • Register to vote

Note: This program is one part of staying safe. It doesn't guarantee safety or replace other safety measures.

Program length and maintaining privacy

You can stay in the program for 3 years at a time and then renew. You must resubmit an application to for this renewal.

To keep your address private:

  • Tell us at least 10 days before you move or change your name—call us at (888) 832-2322
  • Make sure your mail can reach you—if mail comes back to us 4 times, your participation may end
  • Give us the correct information on your forms

If you need to leave the program for any reason, we'll send you a letter explaining why and how you can appeal.

When your address may be shared

We take your privacy seriously. Your address is only shared in specific situations:

When required by law:

  • If ordered by a court
  • With law enforcement for an investigation
  • With the Department of Family and Protective Services for an investigation
  • With the Department of State Health Services for official notifications

We may also share your address:

  • If you give us your consent
  • If needed to run the program effectively

In all cases, we'll share your information only with authorized officials who need it for official purposes.

Need more information about using your ACP address? Visit our dedicated page on using your ACP address for mail, school, driver's licenses, and more.

How to apply

Step 1: Connect with an advocate (recommended)

A trained advocate can:

  • Explain how the program works
  • Help gather your documents
  • Guide you through the application
  • Submit it securely

Find a local advocate:

Step 2: Gather the required documents

If you are not working with an advocate, you’ll also need ONE of these:

  • Protection order
  • Temporary restraining order or injunction
  • Documentation of the crime (such as police reports, medical records, or court documents)

Step 3: Submit your application

With an advocate (Recommended)

Your advocate will help you to complete and submit your application

On your own

Use the provided form link to upload your documents or mail them directly to us.

Submit Documents Online
or
Texas Address Confidentiality Program
P.O. Box 12199
Austin, Texas 78711-2199

What Happens After I Apply?

We work hard to process applications as quickly as we can. Most applications are reviewed and completed within two weeks of receiving them.

Questions?

If you have any questions  or need help, don't hesitate to reach out. We're here to support you during this challenging time.

You can contact us online
or
You can reach us by phone:
Mon. – Fri., 8:00am - 5:00pm CT
Toll Free: (800) 983-9933
In Austin: (512) 936-1200